Refund Policy

The Scottish Waterways Trust is a charity. We offer no goods for sale using this on-line payment system. We will consider refunds on donations given on a case-by-case basis at the charity’s discretion.

Should you make a mistake with your donation and wish to request a refund, please contact us.

Please remember, every penny that you give to the Scottish Waterways Trust stays in Scotland. These are our canals, our people, our future. Together we can inspire Scotland and transform countless lives.

Privacy Policy

Scottish Waterways Trust (“SWT” or “we”, “our” or “us”) is committed to protecting the security and privacy of all personal information or data collected from you. We therefore conduct our business in compliance with applicable laws on data privacy protection and data security. This privacy statement tells you what to expect when we collect and process your personal information.

We try to meet the highest standards when processing your personal information. The data controller who is responsible for how we handle your personal information is SWT. Any queries you have in relation to the same should be directed to Iain Currie.

Information We May Collect from You

We may ask you to provide certain information about you when you use our website or our other social media platforms contact us about the services and activities we provide whether or not contact is by email, in writing, by telephone/SMS or face to face. You will know when we are collecting information intended to be kept for future use via our website because the web page will contain a link to this privacy statement. The information collected may include:

  • Contact details including your name, postal/e-mail address and phone number
  • Transaction details about services you specifically request from us or donations you may have made to us including your details in relation to gift aid (if applicable)
  • Financial details in relation to any services bought from or provided by us including addresses for invoices and card payment details
  • Profile details from documents you complete on-line such as your user name and password, preferences, interests and your transaction history
  • Information that you provide to us for the purpose of subscribing to our email notifications and/or websites
  • Information that you provide to us in relation to participating in any of our programmes (including Canal College and Green Action) and which will include contact and identity details including details of your qualifications and experience
  • details of your visits to our website including but not limited to traffic data, location data, weblogs and other communication data and the resources that you access or use

Additional specific information about children may include name, gender, place and date of birth, medical conditions, dietary requirements, languages spoken, photographs and videos and general information about your child and family that assists us in providing individualised early learning and care to children.

We will generally not collect sensitive data from you via our website. Sensitive data is personal information which includes your racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic or biometric data, or information concerning your health or mental wellbeing or sexual orientation. Much of the additional specific information referred to in the previous paragraph will be sensitive data. Where we do require to process such sensitive data to provide services to you we will notify you in advance and will request your express consent in writing to process such sensitive data. This is most like to include information about medical conditions or dietary requirements for those participating in our programmes and volunteer days.

If you do not wish us to collect any of the personal information stated above, you should discuss this with us. We can explain the reasons for collection and discuss the consequences of not providing the information or of providing partial or incomplete information and the effect this may have on our ability to provide our services.

Uses Made of Your Information

By law we can only process your information if we can demonstrate the lawful grounds we have for doing so. Currently there are six potential lawful grounds for processing personal information, namely

  • we have your consent;
  • it is necessary for performance of a contract to which you are a party or to take steps at your request prior to entering into such contract;
  • it is necessary for our compliance with a legal obligation;
  • it is in the public interest;
  • it is necessary to protect your vital interests; or
  • that it is in our legitimate interest to do so but only where that interest does not override your interests or your fundamental rights and freedom.

If none of these grounds apply or ceases to apply we must cease processing your personal information immediately.

We may use personal information held about you in the following ways: –

GDPR Table 3We will only retain your personal information for as long as is necessary in line with the purposes for which it was originally requested or collected or where we are required to do so for some legal or reporting purpose.

In working out how long we retain personal data we look the type of personal data involved, the purpose of processing, how sensitive or confidential the data is and at legal and commercial considerations including any legal obligations we have. By way of example by law we are required to keep accounting records for six years after end of the year in which the last transaction occurred. This means that we will be required to keep some basic service user details for that purpose even although our relationship with you may be at an end. However, it should be noted that the requirement is basic service user details and therefore it is not legitimate to also keep information such as your preferences for that period of time.

If you have any questions relating to either retention periods or more require more detail on the purposes of processing or the specific reason or legal grounds, we are relying on for that processing then please contact us for additional information.

Sharing Your Information

We will not sell the personal information that we collect from you and will only use it for the purposes set out in this privacy statement. We may share your personal information with the following parties: –

  • Service providers who provide us with IT and administration services such as our IT Support and back up provider, CRM and marketing provider and webhosting company;
  • HMRC and other regulatory authorities (such as the SQA in relation to Canal College participants) and Funders who require reporting of our activities by law;
  • Organisations such as the Saltire Awards and John Muir Awards where your participation in a programme may result in an award to you;
  • Professional advisers such as our lawyers, accountants, bankers and insurers;
  • Third parties to whom we sell, transfer or merge our business or any part of it;
  • Transport providers in relation to outings and travel

All third parties with whom we share your data are required to protect your personal data, treat it confidentially and to process it in accordance with the law. Where we use third parties we will take all reasonable steps to ensure that: –

  • they have adequate technical and other measures in place to ensure the security of your personal information;
  • that they only use it for specified purposes;
  • That any employees or contractors who have access to the information are adequately trained and deal with it on a need to know basis only;
  • and that they act only in accordance with our instructions.

In relation to provision of information to funders we will always try to anonymise this so that individuals cannot be identified.

IP Addresses and Cookies

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users’ browsing actions and patterns and does not identify any individual.

Some websites use “cookies” which are text only strings of information that the website you are visiting transfers to the cookie file of the browser on your computer. The purpose is to identify users and to enhance the user’s experience by customising web pages. A cookie will usually contain the name of the domain from which the cookie has come, an expiry date for the cookie, and a value which is usually a randomly generated unique number. However, this website does not use cookies.

Marketing Information

We may provide you with information on activities such as outings and/or new services that we may provide. This is regarded as marketing activity. We will only market to you where you have: –

  • specifically requested marketing information from us; or
  • Previously acquired similar services/goods from us; or
  • Consented by way of ticking a box or opting in to receiving marketing from us.

If you have opted out of marketing, we will not send you any future marketing without your consent.

Each time we market to you we will always give you the right to opt out of any future marketing but would point out that you have the right at any time to ask us not to market to you at any time by emailing us at Doreen Meikle rather than waiting on a specific opt out.

Security of Personal Data

We take information security very seriously.  Your information and records will be stored securely to ensure privacy of your personal data. We take all reasonable steps to ensure that there are technical and organisational measures of security in place to protect your personal data from unauthorised access to or disclosure of it, and against loss or accidental damage or unauthorised alteration of it. Staff handling your personal data are also adequately trained in relation to the legal requirements for handling personal data. These include robust procedures for dealing with breaches including incident reporting and notifying the Information Commissioner, and where appropriate you, of any breaches, the consequences of the same and the remedial action taken.

Where possible the information you provide us with will be held within the European Economic Area (“EEA”) or within the UK.

Overseas Transfers

Countries outside of the EEA do not always have similar levels of protection for personal data as those inside the EEA. The law provides that transfers of personal data outside of the EEA is only permitted where that country has adequate safeguards in place for the protection of personal data.  Some types of processing may use cloud solutions which can mean information may sometimes be held on servers which are located outside of the EEA or may use processors who are based overseas.

Where we use cloud-based services or third-party providers of such services and in either or both circumstances the data is processed outside of the EEA that will be regarded as an overseas transfer. Before instigating an overseas transfer, we will ensure that the recipient country and/or processor has security standards at least equivalent to our own and in particular one of the following permitted safeguards applies: –

  • The country in question is deemed to have adequate safeguards in place as determined by the European Commission; or
  • There is a contract or code of conduct in place which has been approved by the European Commission which gives your personal information the same protection it would have had if it was retained within the EEA; or
  • If the overseas transfer is to the United States, then the transferee is a signatory to the EU-US privacy Shield as all Privacy Shield signatories are obliged to give your personal information the same degree of protection it would have had if it was retained within the EEA.

If none of these safeguards exist, then we may seek your explicit consent for an overseas transfer. In line with your rights as an individual you are free to withdraw this consent at any time.

Your Rights

You have rights as an individual which you can exercise in relation to the information we hold about you. These rights are:

  • the right to restrict processing of your personal data;
  • the right to rectification or correction of your personal data;
  • the right to object to processing of your personal data;
  • the right of erasure of personal data (also referred to the right to be forgotten);
  • the right not to be subject to a decision based solely on automated processing or profiling;
  • the right to transfer your personal data (also referred to as the right of portability)
  • the right to withdraw your consent to processing your personal data; and
  • the right of access to your personal data.

Additional information about these rights can be found on the Information Commissioner’s website at www.ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

If you have provided consent and we are relying on that as the legal ground of processing your personal information and wish to exercise your right to withdraw that consent you can do so at any time by contacting us at Doreen Meikle.

Access to Personal Information

We try to be as open as we can in giving people access to their personal information. You can make a subject access request at any time about the personal information we process about you. Any request requires to be in writing and is not subject to any charges or fees. If we do hold any personal information about you, we will:

  • give you a description of it;
  • tell you why we are holding it;
  • tell you who it has or will be disclosed to;
  • the source of the information (if not you);
  • where possible, the period for which it will be stored; and
  • let you have a copy of the information in an intelligible form

We will respond to a subject access request within 30 days. On occasion we may need additional information from you to determine your identity or help us find the information more quickly. Where the information you have requested is complex we may take longer than this but shall keep you advised as to progress should this be the case.

If you believe that any information we hold about you is incorrect or incomplete you should email us at info@scottishwaterwaystrust.org.uk. Any information which is found to be incorrect will be corrected as soon as possible.

Complaints

We would prefer to resolve any issues or concerns you may have direct with you. If you feel you are unable to resolve matters by contacting us direct or are you are unhappy or dissatisfied with how we collect or process your personal information you have the right to complain about it to the Information Commissioner who is the statutory body which overseas data protection law. They can be contacted through www.ico.org.uk/concerns.

Contact 

Questions, comments and requests regarding this privacy statement are welcomed and should be addressed to info@scottishwaterwaystrust.org.uk.

Changes to this Privacy Statement

We keep our privacy notice under regular review. This privacy notice was last updated on May 2018.

Terms of use

This website is owned and operated by the Scottish Waterways Trust a Scottish charity (registration number SC043477) and company limited by guarantee registered in Scotland (company registration number SC434185) and having its registered office at New Port Downie, Tamfourhill, Lime Road Falkirk FK1 4RS (“SWT”, “we” or “us”). Please read these conditions carefully before you use this site as by using this site you are deemed to accept them in full without modification or amendment. If you do not accept them you must leave the website immediately and you may not make use of any information or services we provide through it.

We reserve the discretion to amend these terms and conditions from time to time, in each case with effect from the date on which the amendment is posted on the website. You should check the website from time to time to review the then-current terms of use. If you continue to use the website you will be deemed to have accepted the changes to the terms of use.

If you have any queries about this website you should email them to us at info@scottishwaterwaystrust.org.uk

Disclaimer  This website and its content are provided for general information only. Whilst we believe the materials on this website to be true and accurate as at the date of writing they are provided “as is” and we give no assurances or warranty regarding the accuracy, completeness or currency of any of the content.

We do not warrant that access to this website will be uninterrupted or entirely error free. Whilst it is our policy to virus check documents and files before they are posted on this website we cannot guarantee that documents or files downloaded from this website will be free from viruses and we do not accept any responsibility for any damage or loss caused by any virus. Accordingly, for your own protection, you must use virus-checking software when using this website.

Copyright

This website is protected by copyright and database rights. Unless otherwise stated the copyright and all other intellectual property rights in all other material on the website (including without limitation photographs and graphical images) are owned by us or our licensors. Permission is given for the downloading and temporary storage of one or more of these pages for the sole purpose of viewing them on a stand-alone personal computer or monitor for your private use or for non-commercial research within your organisation. Permanent copying or storage of any of these pages (or any part thereof) or the re-distribution thereof by any means (including publishing or incorporating them in any other website or electronic information or retrieval system) is not permitted without our prior written consent. In particular you are not allowed to modify any downloaded documents or related graphics nor use any graphics separate from the corresponding text. Nothing in these terms and conditions constitutes a licence to use or copy any part of the website except as expressly provided for herein. All rights not hereby expressly granted are hereby reserved.

If you breach the terms of this provision your permission to use this website automatically terminates and you must immediately destroy any downloaded or printed extracts from the website.

Your Use of The Website

You warrant to us that when using the website you will not:-  • Copy, alter, modify or delete any of its content • Introduce any computer viruses, macro viruses, trojan horses, worms or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer or to surreptitiously intercept, access without authority or expropriate any system, data or personal information; or  • Cause the website to be interrupted, damaged or rendered less efficient such that the effectiveness or functionality of the website is in any way impaired.

Use of this site by you for any purpose which may be unlawful in the United Kingdom or in your jurisdiction if located outwith the United Kingdom is strictly prohibited and you agree to keep us fully indemnified against any claims, losses, liability, damages or expenses arising out of misuse by you of any part of this site or of the information or materials contained in it.

Links

This website may provide links to, and content from, other Internet sites and resources. However given that monitoring the amount of information disseminated and accessible via those sites and resources is impractical and beyond our resources such information cannot be guaranteed to be accurate and up to date and is not endorsed by us. If you decide to access any third party websites linked to this website you do so entirely at your own risk.

Links by you to this website, and specifically framing or deep linking may only be permitted if you first obtain our express written consent and will be subject to such conditions as we may see fit to impose.

Liability

We expressly exclude liability and responsibility for any amount or kind of loss or damage (including without limitation any direct, indirect, punitive or consequential loss or damages, any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption and whether in delict or tort (including without limitation negligence), contract or otherwise) in connection with the use of this website or in connection with the use, inability to use or the results of use of the website, any websites linked to the website or material on such website including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing the website or your downloading of any material from this website or any websites linked to the website.

Nothing in this legal notice shall exclude or limit our liability for death or personal injury caused by negligence, fraud, misrepresentation as to a fundamental matter or any liability which cannot be excluded or limited under applicable law.

Data Protection

Use of data that you provide to us is governed by our privacy policy.

General Conditions

If we fail to exercise or delay in exercising any right or remedy under these terms of use or by law, that will not constitute a waiver of our rights or remedy nor shall it prevent us from exercising that right or remedy in whole or in part in the future.

If any provisions of these terms of use (or part of a paragraph or provision) is found by any court to be invalid, unenforceable or legal the other provisions shall remain in force.

Governing Law

This website is operated and controlled from the United Kingdom and these terms and conditions and your use of this website are governed by and construed in accordance with the laws of Scotland and shall be subject to the nonexclusive jurisdiction of the Scottish Courts.